Biffi: 1980 LEVI’S 501 DENIM JEANS

If your purchase does not meet your expectations, it will be possible to partially or totally return the products within 14 working days from the date of the delivery of the order.

You will need to contact our Customer Service at support@biffi.com writing your order number, name and surname to opening the return procedure and receiving all the details.

The refund amount will be equivalent to the amount of products actually accepted in the return, net of shipping costs, customs charges and taxes that will not be refunded.

If you purchased as a guest, you will need to contact our Customer Service at support@biffi.com writing your order number, name and surname and opening the return procedure and receiving RMA number.

Log into MY ACCOUNT area. In MY ORDERS section, select the order you want to return and open the detail by clicking VIEW ORDER. The order summary screen will open. To send the return request you need to click on RETURN button and an online form will appear to fill out. Indicate the quantity and the reason for the return and click on SUBMIT. A screen with your RMA number will open. Write down your RMA number in the Return Note present in the original packaging.

It is possible to request the return within a maximum period of 14 working days from the date of receipt of the products. A confirmation of the return request will be sent via email. Before sending the package you must wait for the e-mail authorizing the return shipment. The status of your return will pass from PENDING to AUTHORIZED.

Once authorized, the product must be shipped within 7 working days from the receipt of the shipment authorization email.

It is sufficient to pack the items well and display the pre-printed return label – bearing the return address – and the Returns Note duly completed with RMA number, included in the package containing your purchase.